Ongoing Support

Service overview

Launch is the beginning, not the end. We provide ongoing Shopify support so your theme, apps, and integrations stay updated, secure, and aligned with new platform features and your evolving business needs.

Support engagements are structured for predictability: clear response times, monthly capacity, and a single team that already knows your stack. From emergency fixes to planned CRO improvements, you get reliable technical execution without hiring a full in-house team.

Common problems we solve

• Shopify platform updates break theme sections, apps, or custom checkout logic.
• There is no dedicated developer when something fails during a sale or campaign.
• Small improvements pile up because the internal team lacks Shopify expertise or time.
• App subscriptions accumulate but nobody maintains or audits the integration layer.
• Conversion metrics plateau and no one is available to test and ship UX improvements.

What we deliver

• Monthly retainer with defined hours for bug fixes, updates, and small feature work.
• Theme maintenance: Shopify version compatibility, section fixes, and new OS 2.0 features.
• App and integration monitoring, dependency updates, and webhook health checks.
• CRO improvements: product page tests, cart UX tweaks, and checkout friction reduction.
• Performance audits and Core Web Vitals optimization on a recurring schedule.
• Priority response for production issues during business hours (SLA defined per plan).
• Monthly status report covering work completed, open items, and recommended next steps.
• Quarterly roadmap review to align technical work with marketing and sales goals.

Technology

Typical timeline

Support retainers start with a 1–2 week onboarding period to audit your stack and document known issues. Ongoing engagements run month-to-month or on an annual plan with a defined monthly hour allocation and response SLA.